I collect, store and process personal information about you to enable me to run Red Dragonfly Counselling as a sole trader.  I am able to collect this information upon the legal basis of “Contract”, as per the General Data Protection Regulation (GDPR).

What information will be used?

Personal information can include name and contact details (telephone number, e-mail address, postal address) and information about your age, health (mental and physical), profession, sexuality, domestic and financial arrangements and other special category data.  Process notes may be written during or after appointments or contacts to capture summaries of themes discussed.  The purpose of this is to aid the therapeutic process.  Such notes are minimal in order to protect your privacy. 

How will your information be used?

Your information will be stored anonymously, under lock and key and/or password protected.  I may use your information to track the progress of our work together or to receive reflection and guidance from my clinical supervisor in discussions where your identity would not be disclosed.  Your contact details will be used to arrange and communicate about the scheduling of counselling appointments and I will occasionally send a text message or e-mail to pass on reference information to you that we have discussed in an appointment prior to my sending you the details. 

When can your information be used?

Your information will be used where necessary in order to carry out counselling, where you have given your consent for your information to be used and where it is necessary for your information to be used to comply with a legal obligation to which Red Dragonfly Counselling is subject.  Any information used for other purposes (such as to monitor statistics and any trends in the types of themes or interventions that people are accessing the service for) will be converted into a form from which you cannot be indentified and your identity will be kept strictly confidential.

Disclosure of your information

I will not share your personal information with anyone else, unless there is a duty to disclose in order to comply with any legal obligation (terrorism alerts, money laundering, court subpoena only for notes relevant to a case).

The only other person involved in your case – only your first name will be known to them, or if you choose to be anonymised further, initials or aliases can be used – will be my Supervisor, who is held by the same privacy, data protection and confidentiality clauses as described here and in my contract.

If I believe you are at risk of serious harm to yourself I will need to contact the relevant authorities to help you, this confidentiality clause will be discussed at your first appointment - Whenever possible this wil be discussed with you first.  Certain information will also be shared with referring agencies such as health insurers as will have been discussed in your first counselling appointment if this applies.  As I am currently using Gmail, it is recommended that e-mail is only used for booking and confirming appointments rather than including any personal information.  My account with Gmail may remember your e-mail address.  I will not pass on your details to any organisation for marketing purposes. 

The period for which your information will be kept

Your information will kept throughout the duration of the counselling work and will be deleted (shredded) after being stored for a further period of up to 6 months from when counselling ends (in case you wish to return, however, at your request I can delete this information immediatly).  Any notes written to aid the therapeutic process are minimal in order to protect your privacy.

Your choices and rights

Right to Access

You have the right to ask for a copy of your personal information, free of charge, in an electronic or paper format. You also have the right to ask me to amend or change any incorrect information about you.

Right to be forgotten

You have the right to ask me to delete any information that I hold about you, including personal information that is no longer relevant to original purposes – for example when our therapeutic relationship has ended or if you wish to withdraw consent. In all cases and when considering such requests, these rights are obligatory unless it’s information that I have a legal obligation to retain.

Data Portability

You have the right to receive your personal information as previously provided, and to transfer this information to another party.

***If you follow a link from my websites to any other websites, do have a look at their own privacy policies,

for your information and security.***


I don’t hold any data in regards to cookies, but simplesite.com (host for www.reddragonflycounselling.co.uk) might still collect them without my direct knowledge. 

I have included below a summary of information on Cookies and these are cookies that might be held for the general use of the website.

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Both websites and HTML e-mails may also contain other tracking technologies such as ‘web beacons’. These are typically small transparent images that provide us with statistics, for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way. As a result, if you disable cookies, the web beacons may still load, but their functionality will be restricted.

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